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STRIEBIG helps high-volume lumber & hardware store provide superior customer service
TH&H Hardwoods and Hardware is a high volume, full-warehouse resource primarily serving contractors and builders, as well as the general public. With 250 woodworkers coming through their San Diego, CA location per day, their STRIEBIG vertical panel saw is a key piece of how they’ve delivered superior service to their customers buying sheet goods since 2016.
“Our customers are high value, low volume professional woodworkers. Many are buying $100+ sheets of plywood and need to transport them back to their shop. By being able to cut the panel down to manageable sizes with reliability and precision, we increase the ease of shopping with TH&H,” said owner Steve Morris.
Ease and efficiency are key when serving their customers, often on their way to a job site and looking to keep their projects moving. They can rely on TH&H not only to have the sheet goods they need available, but to also have it broken into manageable pieces with professional-quality cuts.
“My staff love how easy it is to use. They’re confident that they can meet and exceed customer expectations every time they use the STRIEBIG,” said Morris.
With a STRIEBIG sitting snug on the floor of the warehouse, one employee can load, turn, cut in both directions, and unload pieces safely and quickly, without disrupting other things happening in the shop.
“It’s definitely increased our efficiency. One employee can do the work of two safely while providing a better service,” Morris said. “From the first cut we have found the quality of construction and operation to be first rate. It’s been easy to maintain, with parts and service a phone call away.”
It’s definitely increased our efficiency. One employee can do the work of two safely while providing a better service.
With a second location (Hudson & West) in Torrance, and a burgeoning third location in Boise, ID - their reputation for high quality materials and customer service have enabled their growth. Having a STRIEBIG on the floor definitely doesn’t hurt.
“We love to see the look on our customers' faces when they see the STRIEBIG. It speaks to quality and performance and that reflects positively on TH&H,” said Morris.
In addition to wood, STRIEBIG saws cut melamine coated substrates, plastics, composites, solid surface and nonferrous metals. Their fully welded, heavy-duty frames stay square over time and their controls are simple and logical. Invented and manufactured by Swiss engineering, each STRIEBIG saw is tested at the factory to ensure its accuracy to .004”, approximately the thickness of a piece of paper. Striebig saws are legendary for pristine chip free cuts, particularly with melamine products. Striebig saws are also available to cut large panels, up to 10 ft x 30 ft.
Striebig panel saws are available with performance-enhancing options such as digital measuring, split-blade scoring, programmable electronic positioning, angle cutting, dado cutting, V-grooving, and two-speed and powerful variable speed motors. Striebig’s TRK dust-extraction system keeps dust to an absolute minimum, and a lifter system allows bottom-edge trimming without flipping the panel. Striebig’s 7.5hp automatic models carry out many procedures with just the push of a button. such as locking and releasing the saw beam, setting the horizontal cutting height, plunging and swiveling the motor, and locking the support rollers.
For more information and find a dealer near you, visit Colonial Saw
. Colonial Saw is the home of STRIEBIG North America.